Shipping & Delivery Policy

At Habibi Aromas Boutique, we are committed to processing and shipping your order as quickly and securely as possible. Please review the information below regarding order processing, shipping, and delivery.

Order Processing

Orders are processed during regular business days, excluding weekends and holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available. 

Please note that order processing time is separate from the estimated transit or delivery time provided by the shipping carrier.

During holidays, promotional events, sales, or periods of high order volume, processing times may be longer than usual.

Shipping & Delivery Estimates

Delivery dates and transit times provided at checkout or by the shipping carrier are estimates and are not guaranteed, unless the selected shipping service expressly provides a guaranteed delivery date.

Once a package has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control, including weather conditions, carrier delays, transportation disruptions, holidays, or other unforeseen events.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your name, street address, apartment or unit number, city, state, ZIP code, and any other applicable delivery information before submitting your order.

If you discover an error in your shipping information, please contact us immediately at habibiaromasboutique@gmail.com.

We will make reasonable efforts to correct the address before shipment; however, we cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the shipping carrier.

Habibi Aromas Boutique is not responsible for delivery issues resulting from an incorrect or incomplete shipping address provided by the customer.

Additional charges associated with address corrections, package redirection, or reshipment may be the customer's responsibility.

Shipping Delays

Carrier delays can occasionally occur after an order has been shipped.

If your shipment has not arrived within the expected delivery timeframe or tracking information has not updated for an unusual period of time, please contact us at habibiaromasboutique@gmail.com so we can review the available shipping information.

Please understand that delays occurring after a package has been transferred to the carrier may be outside the control of Habibi Aromas Boutique.

Lost Packages

If your package appears to be lost in transit, please contact us so we can review the available shipping information and, when appropriate, assist with a carrier inquiry or claim.

Lost-package claims are subject to review and may require additional information from the customer or shipping carrier before a replacement, refund, or other resolution can be approved.

Packages Marked as Delivered

If the shipping carrier marks your package as “Delivered” but you cannot locate it, please first:

• Check around the delivery location, including entrances, porches, garages, side doors, and other secure areas.

• Check with household members, neighbors, building management, front desk, reception area, or mailroom, when applicable.
• Verify that the shipping address provided with your order is correct
• Contact the shipping carrier using your tracking number for additional delivery information.

If the package still cannot be located, please contact us at habibiaromasboutique@gmail.com so we can review the available tracking and delivery information.

A carrier's “Delivered” status does not automatically qualify an order for a refund or replacement. Each claim will be reviewed based on the circumstances and available carrier information.

Returned to Sender Packages

Packages may be returned to Habibi Aromas Boutique because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, an unclaimed package, or other circumstances involving the recipient or delivery address.

Once the returned package has been received and inspected by Habibi Aromas Boutique, we will contact you regarding the available options.

Eligible merchandise may be reshipped at the customer's expense or refunded when appropriate and in accordance with our Refund Policy.

Original shipping charges and additional carrier charges may be non-refundable when the return was not caused by an error by Habibi Aromas Boutique.

Damaged Packages

If your order arrives damaged, defective, or contains an incorrect item, please follow the procedures outlined in our Refund Policy.

Please retain the product, original packaging, shipping box or mailer, and all shipping materials while your claim is being reviewed.

Fragrance Shipping Restrictions

Perfumes and fragrances may contain alcohol and can be subject to specific carrier transportation requirements or restrictions.

As a result, certain shipping methods, expedited services, or destinations may not be available for some fragrance products.

Available shipping options will be displayed at checkout when applicable.

Contact Us

For questions regarding shipping, delivery, lost packages, or other delivery issues, please contact:

Habibi Aromas Boutique
Email: habibiaromasboutique@gmail.com