Refund Policy

At Habibi Aromas Boutique, customer satisfaction is important to us. We want you to shop with confidence and clearly understand our return, exchange, and refund process.

Returns & Exchanges

We accept returns or exchanges of eligible merchandise within 30 days of the delivery date.

To be eligible for a return or exchange:

• The product must be unused, unopened, and in its original condition.
• Fragrances must remain in their original sealed box and original packaging.
• Proof of purchase or order confirmation is required.

For hygiene, safety, and product integrity reasons, opened, used, unsealed, or altered fragrances are not eligible for return or exchange, unless the product arrived damaged, defective, or incorrect.

All returns and exchanges are subject to inspection and approval by Habibi Aromas Boutique.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it is delivered.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at habibiaromasboutique@gmail.com within 48 hours of delivery.

Please include:

• Your order number.
• Clear photos of the product.
• Photos of the original product packaging.
• Photos of the shipping box or mailer.
• Photos showing any visible damage or issue.

After reviewing your claim, we will determine the appropriate resolution, which may include a replacement, exchange, or refund.

Please do not discard the product, original packaging, or shipping materials until your claim has been reviewed.

Return Authorization

Before sending any product back, you must contact Habibi Aromas Boutique at habibiaromasboutique@gmail.com to request return authorization and receive return instructions.

Please include your order number, the item(s) you wish to return, and the reason for the return.

Once your request has been reviewed and approved, we will provide instructions on where and how to send the merchandise.

Please do not send products back without prior authorization. Returns sent without approval or to an unauthorized address may be refused or may not qualify for a refund or exchange.

Return authorization does not automatically guarantee a refund. All returned merchandise must meet the eligibility requirements outlined in this policy and will be inspected upon receipt.

Return Shipping & Packaging

Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item approved by Habibi Aromas Boutique.

Original shipping charges are non-refundable, except when the return results from an error on our part or an approved damaged or defective item claim.

Returned products must be securely and appropriately packaged to prevent leakage, breakage, or other damage during transit.

It is the customer's responsibility to ensure that the product is properly protected when preparing the return.

We strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your return has been processed.

Habibi Aromas Boutique is not responsible for return packages that are lost or damaged while being shipped back to us.

Products that arrive damaged because of inadequate return packaging may not qualify for a refund or exchange.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we notified you that your refund was approved and you have not received it, please contact us at habibiaromasboutique@gmail.com.

Fraud & Policy Abuse

Habibi Aromas Boutique reserves the right to deny a return, refund, or exchange when there is reasonable evidence of fraud, abuse, manipulation, or misuse of this Refund Policy, to the extent permitted by applicable law.

Contact Us

For questions regarding returns, exchanges, damaged or incorrect products, or refunds, please contact:

Habibi Aromas Boutique
Email: habibiaromasboutique@gmail.com